4uviz Privacy Policy — Your Data, Your Rights, Our Commitment

01 Introduction

This Privacy Policy describes how 4uviz (referred to as "we", "us", or "4uviz") collects, uses, stores, and protects the personal information of users who access the platform at 4uviz.app. It applies to all registered users and visitors in Pakistan.

By creating a 4uviz account, you acknowledge that you have read and understood this Privacy Policy. This document should be read alongside the Terms and Conditions, which together form the complete agreement governing your use of 4uviz.

We are committed to protecting your privacy and handling your personal data with transparency and care. If anything in this policy is unclear, please contact our support team before continuing to use the platform.

02 Data We Collect

We collect personal data in two main ways: information you provide to us directly, and information that is generated automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required for registration and age verification).
• Pakistani mobile number and email address.
• Account login credentials (your password is stored in encrypted form and is never visible to our staff).
• Payment details used for PKR deposits and withdrawals — including JazzCash account references, Easypaisa wallet numbers, Raast IDs, bank account details, and card information where applicable.
• Identity documents submitted during KYC verification (such as a CNIC or passport copy).
• Any communication you send to our support team.

Information collected automatically:

• IP address and approximate geographic location at the time of login.
• Device type, operating system, and browser information.
• Pages visited on 4uviz, time spent, and navigation patterns.
• Betting activity, transaction history, and session data.
• Cookie and session token data (see the Cookies section below).

The table below summarises the main categories of data and why each is collected:

03 How We Use Your Data

4uviz uses your personal data only for specific, legitimate purposes directly related to operating the platform and serving you as a user. We do not process your data in ways that go beyond what is described in this policy.

• Account management: To create and maintain your 4uviz account, verify your identity, and manage your login credentials securely.
• Transaction processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, and other supported payment methods.
• Platform security: To detect and prevent fraud, unauthorised access, multiple account creation, and other activities that violate our Terms and Conditions.
• Customer support: To respond to your queries, resolve account issues, and communicate important account-related updates.
• Responsible gaming: To monitor betting patterns and, where necessary, flag accounts that may show signs of problem gambling so that appropriate tools can be offered or applied.
• Platform improvement: To understand how users navigate 4uviz, which sports markets are most popular (Cricket, PSL, T20, Football, Esports), and where the experience can be improved.
• Marketing communications (opt-in only): To send promotional offers, bonus notifications, and updates about new features — but only if you have opted in to receive such communications.

04 Legal Basis for Processing

Every time we process your personal data, we do so on one of the following legal grounds:

• Contractual necessity: Processing your name, contact details, and payment information is necessary to operate your account and fulfil transactions. Without this data, we cannot provide the service.
• Legitimate interests: Security monitoring, fraud prevention, and platform analytics are carried out on the basis of our legitimate interest in operating a safe and reliable platform. We balance this against your privacy rights.
• Consent: Marketing communications and optional preference-based features are only activated based on your explicit consent, which you can withdraw at any time.
• Legal obligation: Certain data — particularly identity verification records related to financial transactions — may be retained to meet applicable legal and financial compliance requirements.

05 Who We Share Your Data With

4uviz does not sell your personal data. We share data only with carefully selected third parties that directly support the operation of the platform, and only to the extent necessary for their specific role.

• Payment processors: JazzCash, Easypaisa, Raast, and other payment service providers receive the financial data required to process your PKR deposits and withdrawals.
• Identity verification providers: Where KYC verification is required, your identity documents may be processed by a third-party verification service. These providers are contractually bound to handle your data securely and only for verification purposes.
• Fraud prevention services: Anonymised or aggregated technical data (such as IP addresses and device fingerprints) may be shared with anti-fraud systems to detect suspicious activity.
• Hosting and infrastructure providers: The servers and cloud infrastructure that power 4uviz are managed by third-party providers operating under strict data processing agreements.
• Legal and regulatory authorities: If required by law or in response to a valid legal process, we may disclose data to relevant authorities. We will notify you of such requests where permitted by law.

All third parties who handle your personal data on behalf of 4uviz are required to maintain appropriate security standards and are prohibited from using your data for any purpose other than the specific service they provide to us.

06 How Long We Keep Your Data

4uviz retains your personal data only for as long as necessary to fulfil the purposes described in this policy or to comply with applicable legal and financial record-keeping requirements.

• Active account data: Retained for the duration of your account's existence on the platform.
• Transaction records: Financial records including deposits, withdrawals, and betting history are retained for a minimum period required by applicable financial regulations after account closure.
• KYC and identity documents: Retained for the period required by the applicable legal framework, typically several years following account closure.
• Support communications: Retained for a reasonable period to assist with follow-up queries and dispute resolution.
• Marketing consent records: Retained until you withdraw consent, plus a short additional period to document compliance.

When data is no longer needed and there is no legal obligation to retain it, we securely delete or anonymise it so that it can no longer be linked back to you as an individual.

07 Security Measures

Protecting your personal data from unauthorised access, loss, or misuse is a top priority for 4uviz. We have put in place a range of technical and operational security measures appropriate to the nature of the data we hold.

• All data transmission between your device and 4uviz is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong, one-way cryptographic hashing. Our staff cannot see your password.
• Sensitive financial and identity data stored on our systems is encrypted at rest.
• Access to personal data within 4uviz's internal systems is restricted on a need-to-know basis.
• Our infrastructure is monitored continuously for suspicious activity, attempted intrusions, and anomalous access patterns.
• Regular internal reviews are conducted to identify and address potential security vulnerabilities.

08 Cookies and Tracking Technologies

4uviz uses cookies — small text files stored on your device — to make the platform function correctly and to improve your experience. We do not use tracking cookies that follow your activity across other websites or platforms.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account from certain attack types. You cannot opt out of essential cookies while using the platform.
• Preference cookies: Remember your settings and preferences — such as your language setting or preferred sports market — so you do not have to reconfigure them on every visit.
• Analytics cookies: Help us understand how users interact with 4uviz — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is aggregated and used only to improve the platform.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 4uviz, though some features may behave differently.

09 Your Rights as a User

As a 4uviz user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team using the details in the Contact section below.

We aim to respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure we are disclosing or amending the correct data.

10 Children and Minors

4uviz is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered on 4uviz using false information, please contact us immediately and we will investigate and take appropriate action, including deletion of the account and associated data.

During the registration process and at the point of any withdrawal request, we may ask for proof of age. This is to protect minors from accessing a platform that is not appropriate for them, as well as to comply with the requirements of responsible gaming standards.

11 Updates to This Privacy Policy

4uviz may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to the platform, or updates to applicable legal requirements. When we make material changes, registered users will be notified via the contact details on their account.

The date shown at the top of this page always reflects when the policy was last updated. We encourage you to review this page periodically. Continued use of 4uviz after a policy update constitutes acceptance of the revised terms.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 4uviz handles your personal information, please get in touch with our support team.

• Email: [email protected] (plain text — not a clickable link)
• FAQ: Visit our FAQ page for answers to common privacy and account questions.
• Terms and Conditions: Read our Terms and Conditions for the full user agreement.
• Responsible Gaming: Visit Responsible Gaming for self-exclusion and limit-setting tools.

Our support team responds in English and aims to reply within 24 hours for standard queries. Data rights requests are typically processed within 30 days of receipt.